Shipping policy

Shipping Policy – Penelope Natural Skincare

Penelope Natural Skincare processes and ships orders on business days only. Business days are Monday through Friday and do not include federal or major observed holidays.

Order processing

  • Orders are typically processed within 1–2 business days after payment is received.

  • Orders placed after our daily cut-off time, on Fridays, weekends, or holidays will begin processing on the next business day.

Shipping schedule

  • We ship Monday through Friday.

  • We do not ship on Saturdays, Sundays, or on federal/major holidays.

  • If there are delays due to high order volume, weather, or carrier issues, we’ll do our best to notify you by email.

Delivery times

  • Delivery timeframes shown at checkout are estimates provided by the carrier and begin after your order has shipped.

  • Actual delivery times may vary based on destination, carrier, and unforeseen delays.

Shipping confirmation and tracking

  • Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s progress.

Address accuracy

  • Please double-check your shipping address at checkout.

  • We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

If you have questions about shipping or need help with an order, please contact us and we’ll be happy to assist.